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Taking charge of the client experience- In the exam room

Taking charge of the client experience- In the exam room

Taking charge of the client experience- In the exam room

Dr Steve Kornfeld
Dr Steve Kornfeld

$29.75 $ 29.75 $ 29.75

$29.75 $ 29.75 $ 29.75

$ 29.75 $ 29.75 $ 29.75
$ 29.75 $ 29.75 $ 29.75
Normal Price: $29.75 $29.75

Review:

Launch date: 07 Oct 2016
Expiry Date:

Last updated: 28 Jun 2017

Reference: 166368

This course is no longer available

Exam is embedded in the course
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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

In this presentation I will discuss how to leverage the time clients spend in the exam room and instill such value in the service, that most or them approve all recommended services. Without an effective plan, client compliance tends to be low. Here you will learn how create an effective plan for the exam room

Objectives

Offer the greatest value in the exam room in a systematized way
To teach you why the exam room process should be treated like a major theater production. All "actors" and all the information had better be designed to deliver outstanding experience to clients. What clients are after when in the exam room is greater than just having their pets taken care of. I will teach you tried and true ways to guide your clients to the only acceptable outcome- approve all your recommended services, because it is what's best for their pets and for them.
Dr Steve Kornfeld

Author Information Play Video Bio

Dr Steve Kornfeld

Dr. Kornfeld is a veterinarian in the USA. He is also a certified business and professional coach, a direct marketing expert in veterinary medicine, and a veterinary entrepreneur.
Dr. Kornfeld has authored and co-authored three business books in veterinary medicine:
1. Leading the way to your dream practice, which uses coaching tools to build a successful team and practice.
2. Secrets for Chaos Control in Your Practice, a book that teaches veterinary professionals the concepts of systematizing their operations and careers.
3. Retention marketing for veterinary professionals, which helps practices systematize their marketing programs to achieve a steady flow of clients, ready to approve necessary services.
He has also published numerous articles on success-related topics in veterinary publications in the USA and in South America since 2007.
Dr. Kornfeld is a common speaker in veterinary events in the USA and South America on topics ranging from systematizing practice operations to retention marketing in veterinary practice. Dr. Kornfeld is the co-founder of Vmartec, a company whose vision is to bring veterinary medicine to the new millennium by turning practices into well-run and successful businesses.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

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