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B-1011 Sullivan - Optimising Fish Client Services

B-1011 Sullivan - Optimising Fish Client Services

B-1011 Sullivan - Optimising Fish Client Services

Dr. Miriam Sullivan BSc (Hons), GradDip (SciComm), PhD
Dr. Miriam Sullivan BSc (Hons), GradDip (SciComm), PhD
on behalf of World Aquatic Veterinary Medical Association

$ 25.00 $ 25.00 $ 25.00

$ 25.00 $ 25.00 $ 25.00

$ 25.00 $ 25.00 $ 25.00
$ 25.00 $ 25.00 $ 25.00
Normal Price: $ 25.00 $ 25.00

Review:

Launch date: 08 May 2015

Expiry Date:

Last updated: 01 Aug 2017

Reference: 152312

$ 25.00 $ 25.00 $ 25.00
$ 25.00 $ 25.00 $ 25.00
B-1011 Sullivan - Optimising Fish Client Services
Exam is embedded in the course
No Exam Available

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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

Veterinary practice involves not just treating animals, but also dealing with their owners. In this webinar we will discuss why people choose to keep fish and how this is related to public attitudes about fish. In particular, we will cover why fish owners are often reluctant to seek professional veterinary help and how this could be changed. You will learn key theories and strategies about human behaviour, and how you can evaluate, accommodate, influence and improve outcomes for you, the client, and the health and well-being of the client's animals.

Objectives

Objectives
1. That not all clients keep fish for the same reasons, and how to identify their priorities;
2. the barriers that prevent fish owners from seeking professional veterinary help;
3. the theory of Planned Behaviour necessary for providing optimal aquatic veterinary care; and
4. how to apply basic strategies for changing client attitudes and providing optimal veterinary services.
Dr. Miriam Sullivan BSc (Hons), GradDip (SciComm), PhD

Author Information Play Video Bio

Dr. Miriam Sullivan BSc (Hons), GradDip (SciComm), PhD
on behalf of World Aquatic Veterinary Medical Association

Dr Miriam Sullivan is a lecturer in Science Communication at the University of Western Australia. She recently graduated from the University of Western Australia with a PhD entitled 'Fishing for Answers: Improving Welfare for Aquarium fish', which examined public attitudes towards fish, mechanisms for behavioural change amongst fish owners, and how we can better measure fish welfare.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

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