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Improve Client Experiences in Your Practice with the Help of a CXO

Improve Client Experiences in Your Practice with the Help of a CXO

Improve Client Experiences in Your Practice with the Help of a CXO

Dr Louise Dunn
Dr Louise Dunn

$20.00 $ 20.00 $ 20.00

$20.00 $ 20.00 $ 20.00

$ 20.00 $ 20.00 $ 20.00
$ 20.00 $ 20.00 $ 20.00
Normal Price: $20.00 $20.00

Review:

Launch date: 13 Nov 2016

Expiry Date:

Last updated: 09 Aug 2017

Reference: 167042

Exam is embedded in the course
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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

Every one of us has, at some point, read an article or book, or attended a seminar on client compliance / bonding / experience. We find it easy to bond with pets and treat what ails them, but dealing with human attached to the pet is not only complex, it can be downright overwhelming. Perhaps we can grab a few pointers from hospitals that treat humans. They are focusing on the patient experience and putting someone in charge of changing the experience – the Chief Experience Officer.

Objectives

Upon completion of this course, the student should be able to:
Objective 1:
Determine the type of experience you want to have in your practice
Objective 2:
Develop a Client Experience Officer position to focus on your clients, patients and team members
Objective 3:
Include and Involve employees in the ‘experience’ culture
Dr Louise Dunn

Author Information Play Video Bio

Dr Louise Dunn

Louise is a renowned award winning speaker, writer, and consultant. She brings over 40 years of in the trenches experience and her business education to veterinary management. Louise is founder and CEO of Snowgoose Veterinary Management Consulting. SVMC works with veterinarians who want to develop a strategic plan that consistently produces results. Most recently, Louise received the Life Time achievement Award in January 2016.

Besides all aspects of practice management and mentoring, Louise’s passions include her husband Joel, Zuri the wonder English mastiff, kayaking, opera, and New England Patriot’s football.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

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