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The Power of the Question... How to Move Your Patients from Denial to Action.

The Power of the Question... How to Move Your Patients from Denial to Action.

The Power of the Question... How to Move Your Patients from Denial to Action.

Mary Osborne
Mary Osborne
on behalf of Dental Town

$36.00 $ 36.00 $ 36.00

$36.00 $ 36.00 $ 36.00

$ 36.00 $ 36.00 $ 36.00
$ 36.00 $ 36.00 $ 36.00
Normal Price: $36.00 $36.00

Review:

Launch date: 08 Mar 2017
Expiry Date:

Last updated: 08 Mar 2017

Reference: 170529

This course is no longer available

Exam is embedded in the course
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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

In spite of our best efforts to educate patients about the need for dental care, many patients delay and avoid treatment that we know can help them. We struggle to understand what gets in their way, and how to motivate them to take action. We sometimes get tired of being seen as the person with the bad news, rather than someone who is there to help them. The process of making choices about health is complex, but it does not have to be a mystery. This course will provide participants with a Six Step Cycle for helping patients make healthy choices. You can help your patients move through this process without using manipulation, or fear, or nagging. You can learn to ask clarifying questions, and give information that connects with the values of each individual. This course will help you become a better listener in your personal as well as your professional life. It will challenge your assumptions and offer you language that is both authentic and powerful. It will help you develop long term, trusting relationships with your patients. It will allow you to close the gap between what they think they want from you, and what you know you can do for them.

Objectives

Objectives
Respond effectively to "challenging" questions and statements Get specific feedback as to how you are heard by your patients Uncover the attitudes, beliefs, and barriers that shape your patients' decision making Pick up the "crumbs" of information patients drop that will help you help them Ask questions that gently guide patients through a process of making choices about their health
Mary Osborne

Author Information Play Video Bio

Mary Osborne
on behalf of Dental Town

Mary Osborne has worked in dentistry for over forty years as a clinical hygienist, patient facilitator, and consultant. She brings to her work enthusiasm, intelligence, humor, and a deep belief in the potential for significant growth through authentic communication. She is known internationally as a consultant, writer, and producer of newsletters and audio programs for Mary H. Osborne, Resources in Seattle, Washington. Her writing is published in national magazines and she has spoken extensively to state and national organizations. Mary is a member of the visiting faculty and serves as a Foundation Advisor to the Pankey Institute.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Academy of General Dentistry (PACE)
  • 1.50 Hours

Faculty and Disclosures

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Conflicts Declared

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