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Improving Clinical Outcomes with Enhanced Communication

Improving Clinical Outcomes with Enhanced Communication

Improving Clinical Outcomes with Enhanced Communication

Dianne Glasscoe Watterson RDH, BS, MBA
Dianne Glasscoe Watterson RDH, BS, MBA
on behalf of Colgate Oral Health Network

FREE
FREE
FREE

FREE
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FREE
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FREE
Normal Price: FREE FREE

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Launch date: 06 Mar 2017
Expiry Date:

Last updated: 07 Mar 2017

Reference: 169782

This course is no longer available

Exam is embedded in the course
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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

Every superb dental professional needs two things – excellent clinical or technical expertise and excellent communication skills. This seminar dissects some of the most challenging communication scenarios in the dental office, such as what to say when patients reject treatment recommendations or x-rays. Other topics include one-on-one communication about patient homecare, barriers to communication, and reducing disappointments. Every attendee will gain useful information to improve his/her own communication skills. Doctors and all staff members can benefit from this seminar.

Objectives

Objectives
Understand the cycle of communication. Recognize barriers to communication. Reduce disappointments through improved communication.Learn how better communication will improve patient outcomes
Dianne Glasscoe Watterson RDH, BS, MBA

Author Information Play Video Bio

Dianne Glasscoe Watterson RDH, BS, MBA
on behalf of Colgate Oral Health Network

Dianne Glasscoe Watterson, RDH, BS, MBA, is an accomplished author, speaker, and consultant.  She has authored hundreds of articles for professional journals and two textbook chapters in Foundations of Periodontics for the Dental Hygienist.  Dianne is best-known for her monthly column, titled “Staff Rx” in RDH magazine and “Practice Wisdom” in Dental Economics.  Additionally, Dianne has authored two books, Manage Your Practice Well, and The Consummate Dental Hygienist.  Dianne was honored by Dentsply® as a “Distinguished Dental Professional” in 2005 and Colgate® in 2009 and 2010 as a “Key Opinion Leader.” Dianne has been chosen as a “Top Clinician in Speaking and Consulting” by Dentistry Today every year since 2006.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • American Dental Association Continuing Education Recognition Program ( ADA CERP)
  • 1.00 Credits
  • Academy of General Dentistry (PACE)
  • 1.00 Hours

Faculty and Disclosures

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