Saving changes...

Done

Error

Relationships and People Skills Under Stress

Relationships and People Skills Under Stress

Relationships and People Skills Under Stress

Brent Dalley
Brent Dalley
on behalf of DrBicuspid

$50.00 $ 50.00 $ 50.00

$50.00 $ 50.00 $ 50.00

$ 50.00 $ 50.00 $ 50.00
$ 50.00 $ 50.00 $ 50.00
Normal Price: $50.00 $50.00

Review:

Launch date: 23 Feb 2017
Expiry Date:

Last updated: 07 Mar 2017

Reference: 168482

This course is no longer available

Exam is embedded in the course
No preview available
No Exam Available

Latest User Comments

I would like to...

Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

Irritate one patient and they’ll tell 100 people about their bad experience, but deal with them correctly and they will become a loyal and happy patient. Dealing properly with an unhappy patient will make the difference between a loyal and satisfied patient and one who leaves for the competition. Here is how to deal with them.

Objectives

Objectives
Upon completion of this course, the participant should be able to identify the following:The four personality typesHow people behave in stressful situationsHow to communicate with different personality types under stressHow to deal with upset peopleHow people process their worldThe Principle of Okay vs. Not-OkayDealing with The Unhappy people
Brent Dalley

Author Information Play Video Bio

Brent Dalley
on behalf of DrBicuspid

Brent has spent the last 29 years supporting the dental profession. His experience ranges from running his own company to managing multiple dental offices. Because he has had to “pay the bills” he knows and understands the complexities of managing today’s dental practice. And as such pays particular attention to the “numbers” and what they are trying to tell you about your business. Through his company he has consulted with and coached in management, marketing, sales, and advertising. The companies he has worked with range from Real Estate to Pharmaceuticals and of course dental practices. He lectures and conducts seminars on dental team accountability, marketing, and selling. His motivational seminar on creative thinking is always a popular program. Contracting with Practical Solutions he utilizes their S.O.A.R monitoring program to assist the dental team in achieving their goals and move the practice to the levels the dentist envisioned when he or she embarked on their professional journey. With his extensive background in marketing he coaches his clients through the complete process of marketing a dental practice starting with each encounter a patient has with a team member in the dental office. As an author of several continuing education courses he is committed to growth for each team member in the office setting and works with the dental office to establish a training and educational program tailored to their office. Throughout his career Brent has received awards in education, sales performance, cost control and asset management, and employee/management relationships. The Concept Group has a proven track record for building dental networks, providing compliance solutions to dental group practices, and developing educational solutions to practices large and small. In his roll as Senior Consultant Brent works closely with dental offices from single doctor practice to multi-location groups establishing a tailored to their needs online continuing education program. This includes the mandated OSHA, HIIPA and Bloodborne Pathogens compliance certification courses. As a certified OSHA Compliance Officer my job is to insure 100% participation with 100% certification. Brent Dalley has spent the last 29 years supporting the dental profession. His experience ranges from running his own company to managing multiple dental offices. Because he has had to “pay the bills” he knows and understands the complexities of managing today’s dental practice. Through his company he has consulted with and coached in management, marketing, sales, and advertising. The companies he has worked with range from Real Estate to Pharmaceuticals and of course dental practices. He lectures and conducts seminars on dental team accountability, marketing, and selling. His motivational seminar on creative thinking is always a popular program. Contracting with Practical Solutions he utilizes their S.O.A.R monitoring program to assist the dental team in achieving their goals and move the practice to the levels the dentist envisioned when he or she embarked on their professional journey. With his extensive background in marketing he coaches his clients through the complete process of marketing a dental practice starting with each encounter a patient has with a team member in the dental office.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • American Dental Association Continuing Education Recognition Program ( ADA CERP)
  • 2.00 Credits

Faculty and Disclosures

Additional Contributors

null

Conflicts Declared

Conflicts of Interest declaration by Author:

null

User Reviews (0)

Go Back

Loading...


Saving changes...

Done

Error