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1326 The Business of Dentistry-Patient Appointments & Scheduling (AGD 560)

1326 The Business of Dentistry-Patient Appointments & Scheduling (AGD 560)

1326 The Business of Dentistry-Patient Appointments & Scheduling (AGD 560)

Natalie Kaweckyj, LDARF, CDA, CDPMA, COMSA, CPFDA, MADAA, BA; Wendy Frye, CDA, RDA, MADAA; Lynda Hil
Natalie Kaweckyj, LDARF, CDA, CDPMA, COMSA, CPFDA, MADAA, BA; Wendy Frye, CDA, RDA, MADAA; Lynda Hil
on behalf of American Dental Assistants Association

$ 47.25 $ 47.25 $ 47.25

$ 47.25 $ 47.25 $ 47.25

$ 47.25 $ 47.25 $ 47.25
$ 47.25 $ 47.25 $ 47.25
Normal Price: $ 47.25 $ 47.25

Review:

Launch date: 16 Aug 2016

Expiry Date: 31 May 2018

Last updated: 27 Apr 2017

Reference: 164798

$ 47.25 $ 47.25 $ 47.25
$ 47.25 $ 47.25 $ 47.25
1326 The Business of Dentistry-Patient Appointments & Scheduling (AGD 560)
Exam is embedded in the course
No Exam Available

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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

Scheduling appointments is important to assure smooth patient flow, maximize productivity and make effective use of practice time. To perform this function the dental business assistant must understand dental procedures as they relate to time duration, office protocol, scheduling preference, and infection control procedures needed between appointments. The course will also review basic dental office communication to ensure patient needs are being met through the services provided.

Objectives

Upon completion of this course, the dental professional should be able to:
Objective 1:
Differentiate between preventative and therapeutic hygiene procedures.
Objective 2:
Explain the advantages and disadvantages of amalgam versus composite resin in restorative materials.
Objective 3:
Explain what a CEREC restoration is and list its advantages and disadvantages.
Objective 4:
Describe the two types of sealant materials.
Objective 5:
Understand the benefits of sealant placement in children.
Objective 6:
Explain what limitations insurance companies may pose on sealant placement.
Objective 7:
Discuss the difference between a sealant and a posterior preventative restoration.
Objective 8:
Differentiate between fixed and removable prosthodontics.
Objective 9:
Discuss when ceramic crowns may be contraindicated.
Objective 10:
Define the term porcelain veneer.
Objective 11:
Explain the differences between a Maryland bridge and a traditional three-unit bridge.
Objective 12:
Contrast the differences between ceramic, porcelain fused-to-metal, and gold crowns.
Objective 13:
Identify the various types of removable prostheses.
Objective 14:
Explain what types of procedures each of the dental specialties perform.
Objective 15:
Differentiate between a traditional denture and an immediate denture.
Objective 16:
Explain some advantages and disadvantages of implants.
Objective 17:
Define three types of extractions.
Objective 18:
Describe a common side effect of bleaching.
Objective 19:
Define and understand an abscess.
Objective 20:
Describe when endodontic treatment is necessary.
Objective 21:
Understand when various types of images are used during a radiographic procedure.
Objective 22:
Give three examples of equivalent exposure to x-ray radiation.
Objective 23:
Explain ways in which the community is protected from unnecessary radiation exposure.
Objective 24:
Differentiate between disinfection and sterilization.
Objective 25:
Understand the need for infection control procedures and how they impact scheduling.
Objective 26:
State the levels of Maslow’s “Hierarchy of Needs”.
Objective 27:
Identify the considerations of special needs of patients for scheduling.
Objective 28:
Understand how to schedule appointments to assure smooth patient low, to maximize productivity, and to make effective use of practice time.
Objective 29:
Demonstrate how to create, maintain and use a scheduling template with preferred units of time for each commonly performed procedure: new patient visits, crown and bridge work, medical conditions, etc.
Objective 30:
Describe how to schedule appointments, gather necessary information, and confirm appointments.
Objective 31:
Discuss how to establish an appointment series for a patient for specific procedures allowing sufficient laboratory working time between visits and allowing proper chair time at each visit.
Objective 32:
Explain how to manage changed appointments including broken and cancelled appointments.
Objective 33:
Explain how to use a call list to ill open schedule times.
Objective 34:
Describe how to create a daily schedule to be posted in treatment areas.
Objective 35:
Explain how to assemble records needed for each patient visit.
Natalie Kaweckyj, LDARF, CDA, CDPMA, COMSA, CPFDA, MADAA, BA; Wendy Frye, CDA, RDA, MADAA; Lynda Hil

Author Information Play Video Bio

Natalie Kaweckyj, LDARF, CDA, CDPMA, COMSA, CPFDA, MADAA, BA; Wendy Frye, CDA, RDA, MADAA; Lynda Hil
on behalf of American Dental Assistants Association

Natalie Kaweckyj, LDARF, CDA, CDPMA, COMSA, CPFDA, MADAA, BA
Natalie Kaweckyj currently resides in Minneapolis, MN, where she is the Clinic Coordinator and Compliance Analyst for a nonprofit pediatric dental clinic. She is a Licensed Dental Assistant in Restorative Functions (LDARF), Certified Dental Assistant (CDA), Certified Dental Practice Management Administrator (CDPMA), Certified Orthodontic Assistant (COA), Certified Oral & Maxillofacial Surgery Assistant (COMSA), Certified Preventive Functions Dental Assistant (CPFDA), and a Master of the American Dental Assistants Association. She holds several expanded function certificates, including the administration of nitrous oxide/oxygen analgesia. Ms. Kaweckyj graduated from the American Dental Association-accredited dental assisting program at ConCorde Career Institute and has received a Bachelor of Arts in Biology and Psychology from Metropolitan State University. She is currently writing her dissertation for her master’s in Public Health. She has worked clinically, administratively and academically. Ms. Kaweckyj is currently serving as on several ADAA Councils after having served on the ADAA Board of Trustees 2002– 2012. She served as ADAA President in 2010-2011. She is the current Business Secretary and legislative chairman for the Minnesota Dental Assistants Association (MnDAA) and a three time past president of MnDAA. She also is a Past President of the Minnesota Educators of Dental Assistants (MEDA) and still an active member. In addition to her association duties, Natalie is very involved with the Minnesota state board of dentistry as well as with state legislature in the expansion of the dental assisting profession. She is a freelance writer and lecturer and is always working on some project. She has authored many other courses for the ADAA.

Acknowledgement of Contributing Authors
Wendy Frye, CDA, RDA, MADAA, currently lives in St Louis, Missouri where she is a chairside dental assistant and implant treatment coordinator in a periodontal office. She is a Certified Dental Assistant, Registered Dental Assistant and a Master of the American Dental Assistants Association. Wendy graduated from the ADA accredited dental assisting program at Kirkwood Community College in Cedar Rapids, Iowa.
Wendy has served in many various capacities on the local and state levels of the Iowa and California Dental Assisting Associations.

Lynda Hilling, CDA, MADAA, lives in Billings, MT. She is a Certified Dental Assistant and has been employed in the private practice of Michael W. Stuart, DDS for the last ten years as a chair side assistant. Lynda began her dental assisting career as an on the job trained assistant and then challenged the CDA exam in 1999. Lynda is a Master in the American Dental Assistants Association. Lynda has served on the Executive Board of the Montana Dental Assistants Association including the Presidency.

Lisa Lovering, CDA, CDPMA, MADAA, is a Certified Dental Assistant and a Certified Dental Practice Administrator and is employed chairside in the private practice of Michael W. Stuart, DDS. Lisa began her dental assisting career as an on the job trained assistant, and then challenged the CDA and CDPMA exams. She is a former Tenth District Trustee for the ADAA.
As a member of the American Dental Assistants Association, Lisa has received her Mastership. Lisa has served on the Montana Dental Assistants Dental Assistants Association Executive Board including the Presidency.

Linette Schmitt, CDA, RDA, MADAA, is a graduate from the ADA accredited dental assisting program at Hibbing Community College. Linette currently works as a chairside assistant in a large group practice. She is a MN Registered Dental Assistant and a Certified Dental Assistant, and is also certified to administer nitrous oxide analgesia. She is a member of the American Dental Assistants Association, and holds an ADAA Mastership.
She has served in many capacities at the local and state levels of her association level, and as ADAA Seventh District Trustee. Linette is legislatively involved with the MN Board of Dentistry’s Policy Committee.

Wilhemina Leeuw, MS, CDA is a Clinical Assistant Professor of Dental Education at Indiana University Purdue University, Fort Wayne. A DANB Certified Dental Assistant since 1985, she worked in private practice over twelve years before beginning her teaching career in the Dental Assisting Program at IPFW. She is very active in her local and Indiana state dental assisting organizations. Prof. Leeuw’s educational back- ground includes dental assisting - both clinical and office management, and she received her M.S. degree in Organizational Leadership and Supervision. She is also the Continuing Education Coordinator for the American Dental Assistants Association.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Academy of General Dentistry (PACE)
  • 3.00 Hours -
    Reference number: AGD 560

Faculty and Disclosures

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:

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