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1201 Communication in the Dental Office Part 2 - Effective Telecommunications (AGD 550)

1201 Communication in the Dental Office Part 2 - Effective Telecommunications (AGD 550)

1201 Communication in the Dental Office Part 2 - Effective Telecommunications (AGD 550)

Betty Ladley Finkbeiner, CDA Emeritus, BS, MS; Wilhemina Leeuw, MS, CDA
Betty Ladley Finkbeiner, CDA Emeritus, BS, MS; Wilhemina Leeuw, MS, CDA
on behalf of American Dental Assistants Association

$ 31.50 $ 31.50 $ 31.50

$ 31.50 $ 31.50 $ 31.50

$ 31.50 $ 31.50 $ 31.50
$ 31.50 $ 31.50 $ 31.50
Normal Price: $ 31.50 $ 31.50

Review:

Launch date: 12 Aug 2016

Expiry Date: 31 May 2018

Last updated: 27 Apr 2017

Reference: 164742

$ 31.50 $ 31.50 $ 31.50
$ 31.50 $ 31.50 $ 31.50
1201 Communication in the Dental Office Part 2 - Effective Telecommunications (AGD 550)
Exam is embedded in the course
No Exam Available

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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

The dental team receives and places a myriad of telephone calls each day. The dental professional speaks with a variety of people both inside and outside the dental practice to transmit information, place orders, schedule and confirm appointments, manage travel, or perform one of many other tasks common to the dental office. The purpose of this course is to aid the dental team in understanding the elements of effective telecommunications and to improve the usage of the various components within and outside the office.

Objectives

Upon completion of this course, the dental professional should be able to:
Objective 1:
Define telecommunications.
Objective 2:
Explain the application of telecommunications in a dental practice.
Objective 3:
Describe various types of telecommunication systems available for use in the dental practice.
Objective 4:
List tips for efficient telephone management.
Objective 5:
Describe types of and precautions for use of answering services in the dental practice.
Objective 6:
Describe cellular phone uses and rules of etiquette.
Objective 7:
Describe techniques for maintaining patient confidentiality during telecommunications.
Betty Ladley Finkbeiner, CDA Emeritus, BS, MS; Wilhemina Leeuw, MS, CDA

Author Information Play Video Bio

Betty Ladley Finkbeiner, CDA Emeritus, BS, MS; Wilhemina Leeuw, MS, CDA
on behalf of American Dental Assistants Association

Betty Ladley Finkbeiner, CDA Emeritus, BS, MS
Betty Ladley Finkbeiner, is a Faculty Emeritus of Washtenaw Community College in Ann Arbor, MI where she served as Chairperson of the Dental Assisting Program for over three decades. She began her career as an on-the-job trained dental assistant for the late Joseph S. Ellis, DDS in Grand Rapids, MI and later became a CDA and an RDA in the state of Michigan. She received Bachelors and Masters Degrees from the School of Education at the University of Michigan. She has served as a consultant and staff representative for the American Dental Association’s (ADA) Commission on Dental Accreditation and as a consultant to the Dental Assisting National Board. She was an appointee to the Michigan Board of Dentistry from 1999 - 2004.

Ms. Finkbeiner has authored articles in professional journals and several continuing education classes, and co-authored several textbooks including: Practice Management for the Dental Team, Comprehensive Dental Assisting: A Clinical Approach, Review of Comprehensive Dental Assisting, and a handbook entitled, Four-handed Dentistry: A Handbook of Clinical Application and Ergonomic Concepts. She has co-authored videotape productions including Medical Emergencies for the Dental Team, Four-handed Dentistry, An Ergonomic Concept, and Infection Control for the Dental Team and lectured to dental school classes and at many dental meetings. She received the ADAA Journal Award for the September/October 2009 article on Managing Cultural Differences in the Dental Office. Currently retired, she continues to write, lecture and provide consultant services in ergonomic concepts to practicing dentists throughout the country.
Ms Finkbeiner may be contacted at:
11841 Grand Isles Lane, Ft. Myers, FL 33913 and by phone - 239-561-9597.

Wilhemina Leeuw, MS, CDA
Wilhemina Leeuw, MS, CDA is a Clinical Assistant Professor of Dental Education at Indiana University Purdue University, Fort Wayne. A DANB Certified Dental Assistant since 1985, she worked in private prac- tice over twelve years before beginning her teaching career in the Dental Assisting Program at IPFW. She is very active in her local and Indiana state dental assisting organizations. Prof. Leeuw’s educational background includes dental assisting - both clinical and office management. She has received her M.S. degree in Organizational Leadership and Supervision and is also the Continuing Education Coordinator for the American Dental Assistants Association.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Academy of General Dentistry (PACE)
  • 2.00 Hours -
    Reference number: AGD 550

Faculty and Disclosures

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:

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