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Dealing With Difficult People: Snipers, Steamrollers & Chronic Complainers

Dealing With Difficult People: Snipers, Steamrollers & Chronic Complainers

Dealing With Difficult People: Snipers, Steamrollers & Chronic Complainers

Ms Pamela Jett CSP
Ms Pamela Jett CSP

$29.95 $ 29.95 $ 29.95

$29.95 $ 29.95 $ 29.95

$ 29.95 $ 29.95 $ 29.95
$ 29.95 $ 29.95 $ 29.95
Normal Price: $29.95 $29.95

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Launch date: 09 Mar 2016
Expiry Date:

Last updated: 16 May 2017

Reference: 162187

This course is no longer available

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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

Managing or working with difficult people (or patients) can challenge even the best health care professional. By discovering why difficult people are difficult and what to say (and what not to say) when working with them, teamwork is enhanced and productivity soars. Stop letting difficult people hijack success
and get on with business.

Objectives

Objectives:
• Discover the #1 reason difficult people are difficult and the best way to impact their behavior for the better.
• Master language patterns to use when difficult people try to force their agenda.
• Learn how to stay calm, cool, and collected – even when others are spiraling out of control.
• Discover what words to avoid – words that trigger difficult behavior and learn what to say instead.
• Create a personal action plan to put powerful communication tools into us immediately.
Ms Pamela Jett CSP

Author Information Play Video Bio

Ms Pamela Jett CSP

As an internationally recognized communication skills expert, professional speaker and author, Pamela Jett works with leaders who want to leverage strategic communication skills to increase engagement, teamwork, and productivity. With an emphasis on the words to choose and the words to lose, Pamela moves leaders beyond theory and into immediate application. Her high-content programs, delivered in a motivational, energetic, and humorous style, have helped leaders around the globe. She is the author of several learning resources, including the popular book “Communicate to Keep ‘Em” and “Got EQ? How to Communicate with Emotional Intelligence.” Find out more at JettCT.com.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

Faculty and Disclosures

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:

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