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Solutions Provider Telephone Training A1.1

Solutions Provider Telephone Training A1.1

Solutions Provider Telephone Training A1.1

Gary Morgan of Milestone Experts
Gary Morgan of Milestone Experts
on behalf of Invisinet

FREE
FREE
FREE

FREE
FREE
FREE

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FREE
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FREE
FREE
Normal Price: FREE FREE

Review:

Launch date: 26 Sep 2015
Expiry Date:

Last updated: 26 Jun 2018

Reference: 161197

This course is no longer available

Exam is embedded in the course
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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

How to receive this training in 3 easy steps::
1. Purchase the Solutions Provider Telephone Answering for Invisalign A1.1 module
2. Contact Jane Walker at janewalker@invisinet.co.uk and register your practice with us. She will need to know:
• The name, address and telephone number of your practice. Jane will then arrange your first Mystery Shopper call
• The name of your team member who is receiving the training (additional team members can be trained at fee of £199 inc VAT per person).
• A date for your team member’s first 1-1 telephone coaching with Jane (give them enough time to complete module 1 of the programme).
3. Give your team member your log-in details to the portal so that they can get started.

Most new patients’ first impression of your Dental Practice will be over the telephone. How your Receptionists and Front Desk Staff handle that first interaction will be the difference between a new patient coming into your practice and a missed opportunity. You only get one chance to make a great first impression! This tried and tested Telephone Training System will transform your team’s ability to convert Invisalign inquiries into consultations.

We know this is a real challenge for everyone working as a Receptionist in a busy Dental Practice, so we have developed this really simple and very practical step-by-step support programme. Gary Morgan of Milestone Experts and Invisinet have joined forces to help you become really confident when dealing with Invisalign inquiries. The modular structure means that every Receptionist can become highly skilled at a time and pace that suits you best – without losing valuable time and money attending a course. As a result of your training you will become a valued ‘Solutions Provider’ for Invisalign inquiries.

There are 4 modules to the programme:
1. Making the Verbal Handshake
2. Answering the Five Key Questions
3. Positive Closure
4. Following-up Inquiries

Each module consists of a short recorded webinar, a Workbook to download and print, suggested scripts and a 30-minute 1-1 coaching session over the telephone with Jane Walker. Jane has successfully trained hundreds of receptionists to improve their response to Invisalign inquiries with our methods. Prior to starting the programme, Gary Morgan's team will conduct a Mystery Shopper call to your practice and provide detailed written feedback. This will be repeated at the end of the programme to demonstrate the progress made by your team member.

The cost for 1 trainee is £699 inc VAT. This includes:
a. 6 months' access to the online modules
b. 4 sessions of 1-1 coaching over the phone with Jane Walker and
c. 2 Mystery Shopper calls with detailed reports (one at the start and one at the end of the programme).
Additional team members are charged at £199 inc VAT each for the whole programme. Additional Mystery Shopper calls are charged at £60 per call.

Objectives

Learn how to build trust and rapport with a prospective new Invisalign patient
This short module will guide you through the skills required to quickly build trust and rapport with a prospective new Invisalign patient. You will learn how to project a more professional image of yourself and your team.
Learn how to answer the 5 most common questions on Invisalign.
The second module in this series will help you answer the 5 most common questions on Invisalign, and what to say when you don't know.
Learn how to close the telephone inquiry in a positive and professional manner.
The third module in the series is designed to help you close the telephone inquiry in a positive and professional manner. You will learn how to gather the important contact information and leave the caller with a positive impression of yourself and your team.
Learn how to make a follow-up courtesy call.
The final module in the Solutions Provider series will show you how to make a simple follow-up call for patients who have already been into the practice, and those who have yet to attend. It will help you deal with positive and negative responses in a polite and professional manner
Gary Morgan of Milestone Experts

Author Information Play Video Bio

Gary Morgan of Milestone Experts
on behalf of Invisinet

Gary has many years of expertise training dental teams in the difficult topic of ethical sales. He has worked for dental businesses of all shapes and sizes, from large Harley Street clinics to small rural practices. He believes the way the phone is answered is the most important step in the ethical sales journey, yet is often ignored whilst dentists spend thousands of pounds marketing to the public.

Gary's positive approach and clear, simple style makes this training accessible to all members of the team, regardless of their level of experience.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

Faculty and Disclosures

Additional Contributors

Dr. Andy Toy MMedSci BDS MFGDP(UK), CEO Invisinet Ltd
Andy qualified from University of Bristol in 1980 and has devoted much of his practicing life to all forms of orthodontic treatment. He has been providing Invisalign treatment since 2007 and has treated many hundreds of patients, achieving Platinum status in 2010. He has a Master’s degree in Clinical Education and is also a UK Clinical Lecturer for Invisalign.He set up Invisinet Ltd with Jane Walker in July 2013 to help practices provide more Invisalign to a high standard of clinical and customer care.

Andy has created a series of short, easy to digest educational modules for Invisalign practices, called ‘InvisiBite’. They are designed to provide every team member with relevant, ethical training in a convenient and cost-effective form.

Conflicts Declared

Conflicts of Interest declaration by Author:

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