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Tips for communicating with difficult clients & Use of communication skills in real life scenarios

Tips for communicating with difficult clients & Use of communication skills in real life scenarios

Tips for communicating with difficult clients & Use of communication skills in real life scenarios

Veterinary Cancer Society
Veterinary Cancer Society
on behalf of Missouri Veterinary Medical Association

$FREE $ FREE $ FREE

$ FREE $ FREE $ FREE
$ 50.00 $ 50.00 $ 50.00
Normal Price: FREE $50.00

Review:

Launch date: 09 Feb 2017

Expiry Date:

Last updated: 13 May 2018

Reference: 168082

Exam is embedded in the course
No preview available
No Exam Available

Latest User Comments

Miss caylia wells (20 May 2017)
Very good and interesting video on how to communicate with clients professionally.

I would like to...

Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

Speaking with pet owners is something veterinary technicians do frequently; as such, it is one of the most common "procedures" that technicians perform in veterinary medicine. Yet very few receive any guidance in this critical area during school or after. Being a good communicator is NOT just a personality trait; there are very specific communication tools that can be used by everyone. These core skills are particularly helpful in dealing with challenging clients or even co-workers. This two part talk will highlight the core skills, or tips, and emphasize ways in which to apply them. Attendees will also have the opportunity to share clinical situations of concern to foster discussion of how communication skills can be applied specifically in those instances.

Objectives

Learning Objectives:
• Be able to describe the 4 core communication skills
• Be able to give an example of a reflective statement
• Be able to demonstrate an empathy statement that could be made to a co-worker
Veterinary Cancer Society

Author Information Play Video Bio

Veterinary Cancer Society
on behalf of Missouri Veterinary Medical Association

Dr. Laura Garrett - Dr. Laura Garrett is a Clinical Associate Professor in oncology and Chief of Staff of the Veterinary Teaching Hospital at the University of Illinois College of Veterinary Medicine. She attained her DVM degree from U of Illinois in 1991, completed an internship at U of Minnesota, spent 2 years in private and referral practices, and then completed an oncology residency at UW Madison. After working in a New Zealand specialty clinic, she was on faculty for 7 years at Kansas State University prior to returning to her alma mater. Topics of publications include canine lymphoma, clinical trials, and communication; these mirror her main interests of therapeutic trials and teaching communication skills in the veterinary curriculum. She has four times received the student-nominated Mell Faculty Award for compassion and honoring the bond between owners and pets.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Missouri Veterinary Medical Association
  • 2.00 Hours -
    Exam Attempts: 3
    -
    Exam Pass Rate: 50

Faculty and Disclosures

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:

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User Reviews (1)

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Miss caylia wells (20 May 2017)
Very good and interesting video on how to communicate with clients professionally.

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