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Customer Service Skills

Customer Service Skills

Customer Service Skills

MedSafe
MedSafe
on behalf of MedSafe

FREE
FREE
FREE

FREE
FREE
FREE

null FREE
FREE
FREE
null FREE
FREE
FREE
Normal Price: FREE FREE

Review:

Launch date: 08 Sep 2018
Expiry Date:

Last updated: 30 Nov 2018

Reference: 153917

This course is no longer available

Exam is embedded in the course
No preview available
No Exam Available

Latest User Comments

Miss Caitlin Leonard B.S., RVT (8 Feb 2018)
Always a nice refresher. Good information laid out in an effective way.
Ms Audrey Bowen (7 Feb 2017)
All staff should be trained in customer care, no matter what position they are hired on for. We have contract with clients and need to try to be as helpful as possible.
Miss Jennifer Biala (7 Feb 2017)
Customer service is very important in all business. Being refreshed on standards yearly is great.

I would like to...

Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

This course goes over the “do’s” and “don’ts” of customer service. It explains the top reasons clients leave a company and go to another, how you can avoid this, how employees should respond to upset clients, and the benefits of being a professional employee. This is a must have for all organizations to ensure their employees are projecting quality customer service.

Objectives

Objectives
On completion of this course you should understand:
-The top reasons clients leave a company and go to another, how you can avoid this,
-How employees should respond to upset clients,
- The benefits of being a professional employee. This is a must have for all organizations to ensure their employees are projecting quality customer service.
MedSafe

Author Information Play Video Bio

MedSafe
on behalf of MedSafe

MedSafe is the nation's leading one-stop resource for outsourced accreditation and healthcare compliance solutions. For over 20 years, we have been providing peace of mind to hospital groups, private practices, and their business associates. Our suite of onsite and online services including OSHA, HIPAA, Corporate Compliance and Code Auditing equip your practice with the necessary tools and skills to achieve and maintain regulatory and billing compliance. MedSafe takes a hands-on approach and works directly with your team to uncover issues and define suitable solutions.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

Faculty and Disclosures

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:

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User Reviews (36)

Go Back
Miss Caitlin Leonard B.S., RVT (8 Feb 2018)
Always a nice refresher. Good information laid out in an effective way.
Ms Audrey Bowen (7 Feb 2017)
All staff should be trained in customer care, no matter what position they are hired on for. We have contract with clients and need to try to be as helpful as possible.
Miss Jennifer Biala (7 Feb 2017)
Customer service is very important in all business. Being refreshed on standards yearly is great.
Deborah Griffin (6 May 2018)
Good suggestions on how to communicate in a positive manner.
Elizabeth Morrow (5 Apr 2017)
This had some very good tips for dealing with unsatisfied customers.
Avis Moller (4 Jun 2018)
It is good to know how to react to angry or upset clients this gives us good ways to respond
Kylee Byrnes (31 Jan 2018)
A very nice refresher on customer service skills
Harvey Fisch (3 Apr 2018)
Course material is practical and overall, very good, but please, correct the typographical errors.
Jetzy Villanueva (29 Jul 2018)
This presentations gives you an overview on things to stay conscious about when interacting with a customer in order to keep them happy. Also delves into suggestions to handle difficult clients.
Mrs Patricia Freedman CVT (29 Apr 2018)
Good refresher info that everyone dealing with the public should go over
Mrs Kyleigh Blandford (29 Apr 2017)
Continue to include interesting topics.
Ms ariel jenks (28 Oct 2018)
Well informed on what can be a difficult subject.
Brooke Gibson (28 Dec 2017)
very helpful information on dealing with customers
Mrs Kelly Williams RVT (23 Feb 2018)
It was super simple, easy to use customer service skills for every practice/business.
Mrs Cynthia Gohier (22 Jun 2018)
Great reminder of important aspects of customer service.
Myrna Fitzpatrick (21 Sep 2018)
It was very helpful and a great to brush up on past training. thank you
Miss Gail Mackenzie (21 Nov 2018)
On at least three questions there could have been two technically "correct" answers.
Jennifer Hernandez (21 Feb 2018)
Great course to review what you already know! Nice tips too!
Ms Britanie Gehling (20 Apr 2018)
There were a lot of spelling and grammatical errors but the overall course and it's content was useful.
Jessica Griffiths (2 Jun 2018)
I wasn't expecting it to cover so much information
Ms Kerry Hodges (18 Jan 2018)
Great way to help remind us how to communicate effectively.
Miss Leeann Ruddell (18 Aug 2018)
It was a good refresher on customer service
Ms Courtney Shafer (17 Apr 2018)
This course had some very good tips and suggestions.
Mrs Kaylene Baker (16 Oct 2018)
A very good overall course on customer service.
Miss Isabel Lambourne RVN (16 Mar 2017)
Good webinar for all members of staff involved in the practice.
Cheryl Johnstone (16 Jan 2018)
Excellent information.
(15 Nov 2018)
I disagree with some of the statements made about handling difficult clients, such as when they are being unexceptionally rude.
Miss Charlotte Peacock (15 Feb 2017)
It is very important for all employees of a practice, no matter their position, to have knowledge in customer service. This CE is very helpful in increasing that knowledge.
Dr Reanna havenner (15 Feb 2017)
Its used in all types of fields and in life also.
Miss Sophie-may Mansfield (15 Dec 2016)
this was good info
Lainen Bayer (14 Mar 2018)
It even applied to my current profession outside the veterinary realm.
Lori Kapushion (14 Feb 2018)
A nice refresher coarse!
Mrs Brittany Shepherd (13 Feb 2018)
Good refresher course.
Olivia Johnson-Armstrong (11 May 2018)
Very short, concise
Miss Jenny Williams (10 Feb 2017)
It was fine
Ms Kelsey Toole (1 Feb 2018)
Good brush up on customer service skills.

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