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Handling Complaints and Mistakes

Handling Complaints and Mistakes

Handling Complaints and Mistakes

Chunk Training: Mrs Liz Watkins BVSc MRCVS
Chunk Training: Mrs Liz Watkins BVSc MRCVS

$31.15 $ 31.15 $ 31.15

$31.15 $ 31.15 $ 31.15

$ 31.15 $ 31.15 $ 31.15
$ 31.15 $ 31.15 $ 31.15
Normal Price: $31.15 $31.15

Review:

Launch date: 15 Sep 2014
Expiry Date:

Last updated: 27 Sep 2014

Reference: 130703

This course is no longer available

Exam is embedded in the course
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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

No matter how brilliant a veterinary practice is, unfortunately complaints and mistakes are unavoidable now and then. Handling these effectively and professionally make all the difference to a practice and sometimes can even give opportunities to ‘wow’ clients.

Objectives

Objectives
By the end of this module trainees will:
Be able to respond to verbal, written and indirect complaints effectively so that clients are led to a mutually agreeable resolution
Follow a professional process to record and action complaints and their solution
Avoid common pitfalls when dealing with complaints and mistakes
Chunk Training: Mrs Liz Watkins BVSc MRCVS

Author Information Play Video Bio

Chunk Training: Mrs Liz Watkins BVSc MRCVS

Liz Watkins BVSc MRCVS, co-director of Chunk Training and partner at Watkins & Tasker Veterinary Group, a 6-vet practice in Somerset. She is also an occasional lecturer at the University of Bristol Veterinary School, and at other veterinary meetings, teaching the communication skills required by vets and support staff to create excellence in practice.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

Faculty and Disclosures

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Conflicts Declared

Conflicts of Interest declaration by Author:

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