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How Out of Control Emotions are Putting Patients and Practices at Risk

How Out of Control Emotions are Putting Patients and Practices at Risk

How Out of Control Emotions are Putting Patients and Practices at Risk

Dr Louise Dunn
Dr Louise Dunn

$20.00 $ 20.00 $ 20.00

$ 20.00 $ 20.00 $ 20.00
$ 20.00 $ 20.00 $ 20.00
Normal Price: $20.00 $20.00

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Launch date: 13 Nov 2016
Expiry Date:

Last updated: 09 Aug 2017

Reference: 167040

This course is no longer available

Exam is embedded in the course
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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

Emotions run high in veterinary practices. Emergencies, births, deaths, disease, and financial woes clash in a cacophony of harsh words, sneering looks, and annoying behaviors. Gaining personal and cultural control on all these emotions will not only preserve your personal sanity, it will also improve patient care, client service and business success.

Objectives

Upon completion of this course, the student should be able to:
Objective 1:
Explore the world of EQ – Emotional Intelligence
Objective 2:
Assess where EQ is affecting patient care and client service
Objective 3:
Foster improved EQ in your practice team
Dr Louise Dunn

Author Information Play Video Bio

Dr Louise Dunn

Louise is a renowned award winning speaker, writer, and consultant. She brings over 40 years of in the trenches experience and her business education to veterinary management. Louise is founder and CEO of Snowgoose Veterinary Management Consulting. SVMC works with veterinarians who want to develop a strategic plan that consistently produces results. Most recently, Louise received the Life Time achievement Award in January 2016.

Besides all aspects of practice management and mentoring, Louise’s passions include her husband Joel, Zuri the wonder English mastiff, kayaking, opera, and New England Patriot’s football.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

Faculty and Disclosures

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