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How to Become a Consumer Focused Dental Office

How to Become a Consumer Focused Dental Office

How to Become a Consumer Focused Dental Office

Howard Farran, DDS, MBA, MAGD
Howard Farran, DDS, MBA, MAGD
on behalf of Dental Town

$18.00 $ 18.00 $ 18.00

$18.00 $ 18.00 $ 18.00

$ 18.00 $ 18.00 $ 18.00
$ 18.00 $ 18.00 $ 18.00
Normal Price: $18.00 $18.00

Review:

Launch date: 08 Mar 2017
Expiry Date:

Last updated: 08 Mar 2017

Reference: 170355

This course is no longer available

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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

This chapter of Dr. Farran's timeless 1999 "Your 30-Day Dental MBA" will discuss the first and second laws of customer service are. Understand what two things a dentist must focus and maintain a balance on with his or her patients. Finally, learn what the “Golden Rule” of dentistry is.

Objectives

Objectives
Determine what the three key measures of customer service are Learn what the eight principals of waiting are Identify how market differentiation makes a practice more appealing Understand why excusing bad debts can save money
Howard Farran, DDS, MBA, MAGD

Author Information Play Video Bio

Howard Farran, DDS, MBA, MAGD
on behalf of Dental Town

Howard Farran DDS MBA MAGD is a noted international speaker on practice management. He graduated from UMKC dental school in 1987, earned MAGD in 1998 and MBA in 1999. Founder and publisher of Dentaltown, Orthotown Magazines and www.towniecentral.com. He has written/produced multiple dental articles and video series for practice management.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Academy of General Dentistry (PACE)
  • 1.50 Hours

Faculty and Disclosures

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