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1327 The Business of Dentistry: Practice Administration (AGD 550)

1327 The Business of Dentistry: Practice Administration (AGD 550)

1327 The Business of Dentistry: Practice Administration (AGD 550)

Natalie Kaweckyj, LDARF, CDA, CDPMA, COMSA, CPFDA, MADAA, BA; Wendy Frye, CDA, RDA, MADAA; Lynda Hil
Natalie Kaweckyj, LDARF, CDA, CDPMA, COMSA, CPFDA, MADAA, BA; Wendy Frye, CDA, RDA, MADAA; Lynda Hil
on behalf of American Dental Assistants Association

$47.25 $ 47.25 $ 47.25

$47.25 $ 47.25 $ 47.25

$ 47.25 $ 47.25 $ 47.25
$ 47.25 $ 47.25 $ 47.25
Normal Price: $47.25 $47.25

Review:

Launch date: 16 Aug 2016

Expiry Date: 31 May 2018

Last updated: 08 Oct 2017

Reference: 164799

Exam is embedded in the course
No Exam Available

Latest User Comments

Mrs Terri Cain (8 Oct 2017)
Very disappointed that this is only a “read the 30 some slides” for over $40. No lecture at all. Very overpriced.

I would like to...

Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

This course is one of four comprehensive courses that focus on the duties of the administrative-assistant in any type of dental practice. It is essential for every member of the dental team to provide treatment for patients in a caring manner with maximum efficiency and production. This course provides information regarding staffing issues including the management of hiring and termination, payroll and record keeping, and the different communication paths between team members and with the patients of the practice.

Objectives

At the completion of this course, the dental professional should be able to:
Objective 1:
Explain ways to seek new employees and strategies frequently used during the interviewing process.
Objective 2:
Discuss the hiring process, complete with the employment agreement and other employment records.
Objective 3:
Identify areas needed to be in compliance with new employees such as OSHA and other government regulations.
Objective 4:
Demonstrate ways to manage employee grievances and protocol for termination of employees.
Objective 5:
Understand how and why personnel records are maintained.
Objective 6:
Demonstrate the basic understanding of guidelines associated with state and federal regulations that affect the following areas: the practice of dentistry, the management of personnel, and the maintenance of practice records.
Objective 7:
Describe effective communication with patients and staff members to establish a compassionate rapport that creates a positive practice image and excellent working relationships.
Objective 8:
Understand the importance of the development and maintenance of an office procedure manual outlining practice policies and procedures.
Objective 9:
List the four channels of communication.
Objective 10:
Describe basic barriers that exist in communication and understanding.
Objective 11:
Describe public relations and practice-building activities including the management of patient grievances.
Objective 12:
Identify general management, planning and reporting functions that may be delegated by the dentist/owners.
Objective 13:
Assist in the requisition, selection and purchasing of business office equipment.
Objective 14:
Describe the maintenance of equipment purchase records, instruction manuals, warranties and service information for office purchases.
Objective 15:
Establish and maintain a reminder file for routine preventative maintenance of major pieces of equipment.
Objective 16:
Describe the standard of care in dentistry.
Objective 17:
Discuss the legal responsibilities of a dentist.
Objective 18:
Explain patient abandonment.
Objective 19:
Define and understand due care.
Objective 20:
Identify the four D’s for a victorious malpractice suit.
Objective 21:
Differentiate between an act of omission and an act of commission.
Objective 22:
Give an example of an act of omission and an act of commission.
Objective 23:
Name three areas of risk management.
Objective 24:
Identify the greatest factor in preventing litigation.
Objective 25:
Name two things that must be present for informed consent.
Objective 26:
Explain implied consent.
Objective 27:
Define therapeutic exception.

Objective 28:
Discuss the situations that are exceptions to disclosure of information for informed consent.
Objective 29:
Understand the situations that require written consent from the patient.
Objective 30:
Describe the key information needed on a consent form.
Objective 31:
Identify the necessary information documented when a patient is referred to a specialist.
Objective 32:
Define and understand HIPAA.
Objective 33:
Describe what HIPAA requires.
Objective 34:
Identify three key areas covered by HIPAA.
Objective 35:
Discuss how protected health information can be recognized.
Objective 36:
Identify situations in which information can be disclosed without consent.
Objective 37:
Describe penalties for HIPAA noncompliance.
Objective 38:
Explain instances when a parent of a minor may not have access to health information.
Objective 39:
Identify individuals considered business associates under HIPAA.
Natalie Kaweckyj, LDARF, CDA, CDPMA, COMSA, CPFDA, MADAA, BA; Wendy Frye, CDA, RDA, MADAA; Lynda Hil

Author Information Play Video Bio

Natalie Kaweckyj, LDARF, CDA, CDPMA, COMSA, CPFDA, MADAA, BA; Wendy Frye, CDA, RDA, MADAA; Lynda Hil
on behalf of American Dental Assistants Association

Natalie Kaweckyj, LDARF, CDA, CDPMA, COMSA, CPFDA, MADAA, BA
Natalie Kaweckyj currently resides in Minneapolis, MN, where she is the Clinic Coordinator and Compliance Analyst for a nonprofit pediatric dental clinic. She is a Licensed Dental Assistant in Restorative Functions (LDARF), Certified Dental Assistant (CDA), Certified Dental Practice Management Administrator (CDPMA), Certified Orthodontic Assistant (COA), Certified Oral & Maxillofacial Surgery Assistant(COMSA), Certified Preventive Functions Dental Assistant (CPFDA), and a Master of the American Dental Assistants Association. She holds several expanded function certificates, including the administration of nitrous oxide/oxygen analgesia. Ms. Kaweckyj graduated from the American Dental Association- accredited dental assisting program at ConCorde Career Institute and has received a Bachelor of Arts in Biology and Psychology from Metropolitan State University. She is currently writing her dissertation for her master’s in Public Health. She has worked clinically, administratively and academically. Ms. Kaweckyj is currently serving as on several ADAA Councils after having served on the ADAA Board of Trustees 2002– 2012. She served as ADAA President in 2010-2011. She is the current Business Secretary and legislative chairman for the Minnesota Dental Assistants Association (MnDAA) and a three time past president of MnDAA. She also is a Past President of the Minnesota Educators of Dental Assistants (MEDA) and still an active member. In addition to her association duties, Natalie is very involved with the Minnesota state board of dentistry as well as with state legislature in the expansion of the dental assisting profession. She is a freelance writer and lecturer and is always working on some project. She has authored many other courses for the ADAA.

ACKNOWLEDGEMENT OF CONTRIBUTING AUTHORS
Wendy Frye, CDA, RDA, MADAA
Wendy Frye, CDA, RDA, MADAA, currently lives in St Louis, Missouri where she is a chairside dental assistant and implant treatment coordinator in a periodontal office. She is a Certified Dental Assistant, Registered Dental Assistant, and a Master of the American Dental Assistants Association. Wendy graduated from the ADA accredited dental assisting program at Kirkwood Community College in Cedar Rapids, Iowa.
Wendy has served in many various capacities on the local and state levels of the Iowa and California Dental Assisting Associations. She has served on various committees of the American Dental Assistants Association and as delegate to the ADAA House of Delegates.

Lynda Hilling, CDA, MADAA
Lynda Hilling, CDA, MADAA, lives in Billings, Montano. She is a Certified Dental Assistant and has been employed in the private practice of Michael W. Stuart, DDS for the last ten years as a chairside assistant. Lynda began her dental assisting career as an on the job trained assistant and then challenged the CDA exam in 1999. Lynda is a Master in the American Dental Assistants Association and has served on the Executive Board of the Montana Dental Assistants Association, including the Presidency.

Lisa Lovering, CDA, CDPMA, MADAA
Lisa Lovering, CDA, CDPMA, MADAA, is a Certified Dental Assistant and a Certified Dental Practice Administrator employed chairside in the private practice of Michael W. Stuart, DDS. Lisa began her dental assisting career as an on the job trained assistant, and then challenged the CDA and CDPMA exams. She is a former Tenth District Trustee for the ADAA.
As a member of the American Dental Assistants Association, Lisa has received her Mastership. Lisa has served on the Montana Dental Assistants Dental Assistants Association Executive Board including the Presidency.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Academy of General Dentistry (PACE)
  • 3.00 Hours -
    Reference number: AGD 550

Faculty and Disclosures

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:

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User Reviews (1)

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Mrs Terri Cain (8 Oct 2017)
Very disappointed that this is only a “read the 30 some slides” for over $40. No lecture at all. Very overpriced.

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