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1202 Communication in the Dental Office Part 3 - Written Communication (AGD 550)

1202 Communication in the Dental Office Part 3 - Written Communication (AGD 550)

1202 Communication in the Dental Office Part 3 - Written Communication (AGD 550)

Betty Ladley Finkbeiner, CDA Emeritus, BS, MS; Wilhemina Leeuw, MS, CDA
Betty Ladley Finkbeiner, CDA Emeritus, BS, MS; Wilhemina Leeuw, MS, CDA
on behalf of American Dental Assistants Association

$31.50 $ 31.50 $ 31.50

$31.50 $ 31.50 $ 31.50

$ 31.50 $ 31.50 $ 31.50
$ 31.50 $ 31.50 $ 31.50
Normal Price: $31.50 $31.50

Review:

Launch date: 12 Aug 2016

Expiry Date: 31 May 2018

Last updated: 27 Apr 2017

Reference: 164743

Exam is embedded in the course
No Exam Available

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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

Competent handling of written communication requires a basic knowledge of composition and proper use of grammar. The first course in this series aided the reader in reviewing the basic components of grammar. This course will offer suggestions for creating professional correspondence, etiquette in using email, maintaining confidentiality in correspondence, as well as helpful hints for posting written communication in the dental office. This course will not include the use of forms or written data common to the clinical record.

Objectives

Upon completion of this course, the dental professional should be able to:
Objective 1:
Explain the importance of professional written communication in the dental office.
Objective 2:
Identify the types of written communication common in a dental business office.
Objective 3:
Identify the characteristics of effective correspondence.
Objective 4:
Identify the parts of a letter.
Objective 5:
Apply the rules of punctuation and capitalization.
Objective 6:
Describe the basic steps for preparing written communication.
Objective 7:
Apply various formatting styles to written communication.
Objective 8:
Describe standard procedures for preparing outgoing mail.
Objective 9:
Observe business etiquette and the ethical and legal obligations in written communication.
Objective 10:
Explain the use of electronic mail (e-mail) in the dental office.
Objective 11:
Describe the use of social media in the dental office.
Objective 12:
Identify appropriate use and precautions when using text messaging.
Betty Ladley Finkbeiner, CDA Emeritus, BS, MS; Wilhemina Leeuw, MS, CDA

Author Information Play Video Bio

Betty Ladley Finkbeiner, CDA Emeritus, BS, MS; Wilhemina Leeuw, MS, CDA
on behalf of American Dental Assistants Association

Betty Ladley Finkbeiner, CDA Emeritus, BS, MS
Betty Ladley Finkbeiner, is a Faculty Emeritus of Washtenaw Community College in Ann Arbor, MI where she served as Chairperson of the Dental Assisting Program for over three decades. She began her career as an on-the-job trained dental assistant for the late Joseph S. Ellis, DDS in Grand Rapids, MI and later became a CDA and an RDA in the state of Michigan. She received Bachelors and Masters Degrees from the School of Education at the University of Michigan. She has served as a consultant and staff representative for the American Dental Association’s (ADA) Commission on Dental Accreditation and as a consultant to the Dental Assisting National Board. She was an appointee to the Michigan Board of Dentistry from 1999 - 2004.

Ms. Finkbeiner has authored articles in professional journals and several continuing education classes, and co-authored several textbooks including: Practice Management for the Dental Team, Comprehensive Dental Assisting: A Clinical Approach, Review of Comprehensive Dental Assisting, and a handbook entitled, Four-handed Dentistry: A Handbook of Clinical Application and Ergonomic Concepts. She has co-authored videotape productions including Medical Emergencies for the Dental Team, Four-handed Dentistry, An Ergonomic Concept, and Infection Control for the Dental Team and lectured to dental school classes and at many dental meetings. She received the ADAA Journal Award for the September/October 2009 article on Managing Cultural Differences in the Dental Office. Currently retired, she continues to write, lecture and provide consultant services in ergonomic concepts to practicing dentists throughout the country.

Ms Finkbeiner may be contacted at:
11841 Grand Isles Lane, Ft. Myers, FL 33913 and by phone - 239-561-9597.

Wilhemina Leeuw, MS, CDA
Wilhemina Leeuw, MS, CDA is a Clinical Assistant Professor of Dental Education at Indiana University Purdue University, Fort Wayne. A DANB Certified Dental Assistant since 1985, she worked in private practice over twelve years before beginning her teaching career in the Dental Assisting Program at IPFW. She is very active in her local and Indiana state dental assisting organizations. Prof. Leeuw’s educational background includes dental assisting - both clinical and office management. She has received her M.S. degree in Organizational Leadership and Supervision and is also the Continuing Education Coordinator for the American Dental Assistants Association.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Academy of General Dentistry (PACE)
  • 2.00 Hours -
    Reference number: AGD 550

Faculty and Disclosures

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:

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