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1113 Address the Language and Cultural Barriers of the Spanish Speaking Patient (AGD 130)

1113 Address the Language and Cultural Barriers of the Spanish Speaking Patient (AGD 130)

1113 Address the Language and Cultural Barriers of the Spanish Speaking Patient (AGD 130)

Cynthia Sellers, RDA
Cynthia Sellers, RDA
on behalf of American Dental Assistants Association

$31.50 $ 31.50 $ 31.50

$31.50 $ 31.50 $ 31.50

$ 31.50 $ 31.50 $ 31.50
$ 31.50 $ 31.50 $ 31.50
Normal Price: $31.50 $31.50


Launch date: 12 Aug 2016

Expiry Date: 31 May 2018

Last updated: 27 Apr 2017

Reference: 164739

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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.


The Hispanic population has exhibited tremendous growth in the United States and is impacting many “unprepared” dental practices. Intended to help dental professionals improve their communication with Spanish-speaking patients, emphasis on basic common dental terminology and Hispanic culture and traditions is included. This course is approved by the Hispanic Dental Association. (A CD including common Spanish words and phrases needed in dentistry is also included.)


Upon completion of this course, the dental professional should be able to:
Objective 1:
Become aware of the growing Hispanic population and its impact in the dental practice.
Objective 2:
Understand the various language barriers that may occur with Hispanic patients and their effect on the dental practice.
Objective 3:
Identify and appreciate cultural differences.
Objective 4:
Review the most common forms of miscommunication that may occur in the dental practice.
Objective 5:
Recognize the impact that effective communications skills have on a dental team and a practice, as a whole.
Objective 6:
Develop an understanding of the differences between verbal and non-verbal communication.
Objective 7:
Develop an understanding of some of the basic cultural differences between Anglos and Hispanics.
Objective 8:
Have an expanded knowledge and understanding of Spanish terminology commonly used in the dental office.
Cynthia Sellers, RDA

Author Information Play Video Bio

Cynthia Sellers, RDA
on behalf of American Dental Assistants Association

Cynthia Sellers, RDA, has been leading dental teams as an effective Practice Administrator of two large dental practices for over 15 years. She has a degree from the University of Texas in English with minors in Spanish and Reading. Cynthia was born in the U.S., but spent some time growing up in Monterrey, Mexico, where she learned about the culture across the border. In addition to dentistry, her background includes teaching high school English and public speaking as a Certified Texas Hospitality Instructor for various resorts and restaurants. Her passion is to lead practices to the top by focusing on 5-Star patient care. Cynthia excels at motivating dental teams, utilizing the Linda Miles practice management model, while training them to manage by the numbers for a more efficient and profitable practice. Implementing systems that offer less stress for the dental team is her ultimate goal. With effective marketing, practices can climb to the top 5%. Cynthia is an international speaker, speaking fluent English and Spanish. This course has been “Approved by the Hispanic Dental Association”

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Academy of General Dentistry (PACE)
  • 2.00 Hours -
    Reference: AGD 130

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