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1101 Enhancing the Success of the Dental Practice Through Patient Satisfaction (AGD 130)

1101 Enhancing the Success of the Dental Practice Through Patient Satisfaction (AGD 130)

1101 Enhancing the Success of the Dental Practice Through Patient Satisfaction (AGD 130)

Tina Calloway, CDA; Linda Zdanowicz, CDA, CDPMA
Tina Calloway, CDA; Linda Zdanowicz, CDA, CDPMA
on behalf of American Dental Assistants Association

$15.75 $ 15.75 $ 15.75

$15.75 $ 15.75 $ 15.75

$ 15.75 $ 15.75 $ 15.75
$ 15.75 $ 15.75 $ 15.75
Normal Price: $15.75 $15.75

Review:

Launch date: 11 Aug 2016

Expiry Date: 31 May 2018

Last updated: 27 Apr 2017

Reference: 164718

Exam is embedded in the course
No Exam Available

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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

This course focuses on the importance of patient satisfaction to the success of a growing dental practice. One way to achieve this is through a Patient Care Coordinator (PCC). A PCC can aid in effective communications between the dental team members, outside labs and suppliers, and the patient. A PCC also offers specific dental expertise and leadership in the dental office. Using a case study format, this course offers examples of how a PCC can help in gaining treatment plan acceptance and accomplish a more favorable outcome, resulting in increased patient satisfaction and referrals.

Objectives

Upon completion of this course, the dental professional should be able to:
Objective 1:
Explain the 0-3-11 rule of patient expectations
Objective 2:
Explain the role communication plays in case planning, acceptance, and patient satisfaction
Objective 3:
Discuss the value of a patient care coordinator to the patient and the dental team
Objective 4:
Relate the role of the patient care coordinator throughout the span of treatment
Objective 5:
Explain the clinical assistant duties during treatment planning
Objective 6:
Organize cosmetic cases more efficiently
Objective 7:
Explain the importance of dental materials knowledge
Objective 8:
Demonstrate basic shade selection techniques
Objective 9:
Develop a better ability to assure quality care
Tina Calloway, CDA; Linda Zdanowicz, CDA, CDPMA

Author Information Play Video Bio

Tina Calloway, CDA; Linda Zdanowicz, CDA, CDPMA
on behalf of American Dental Assistants Association

Tina Calloway, CDA, is a Texas native, who served in the U.S. Navy in 1992 and received her dental assisting training in Marietta, GA. Now a North Carolina resident, she has worked in dentistry for fourteen years as a full time dental assistant, served as President of the Piedmont Dental Assistant Society. Tina is a member of the North Carolina Dental Assistant Association and the American Dental Assistants Association. She is also an award winning graduate of the Dale Carnegie Organization, an advisory board member of Dental Assisting Digest and “Inside Dental Assisting” magazines with published articles. She is a member of the Speaking Consulting Network, and AACD Team Advisory Council. Tina, a professional speaker and workshop leader has been a guest lecturer at Dental Conferences around the country.

Linda Zdanowicz, CDA, CDPMA was born in Brooklyn, NY and has lived in worked in many areas of the Northeast and Southeast. She began working in dentistry in 1977, with a 14 year hiatus to raise 3 children. She is a contributor to Dental Practice Solutions magazine and has had articles published in Inside Dental Assisting, The Observer, and Dental Economics. Linda received the Journal Award from the American Dental Assistant’s Association in 2010. She has been a lecturer at the Holiday Dental Conference and the Florida National Dental Conference . Linda writes the Exceptional Dental Practice Management blog which can be found at http://dentalpracticemanagement.typepad.com. Linda is employed as the practice administrator and chairside assistant for Nigel Morgan, DDS in Hendersonville, NC.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Academy of General Dentistry (PACE)
  • 1.00 Hours -
    Reference number: AGD 130

Faculty and Disclosures

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:

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