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frank™: Communication Skills for Exceptional Customer Service

frank™: Communication Skills for Exceptional Customer Service

frank™: Communication Skills for Exceptional Customer Service

Carol Barton, DVM And Christina Dougherty, VMD
Carol Barton, DVM And Christina Dougherty, VMD
on behalf of Zoetis, Veritas

$119.08 $ 119.08 $ 119.08

$119.08 $ 119.08 $ 119.08

$ 119.08 $ 119.08 $ 119.08
$ 119.08 $ 119.08 $ 119.08
Normal Price: $119.08 $119.08

Review:

Launch date: 03 Sep 2015

Expiry Date:

Last updated: 19 May 2017

Reference: 160683

Exam is embedded in the course
No Exam Available

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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

Communication is a core clinical skill in veterinary medicine. A number of basic skills have been identified that are key to the development and maintenance of exceptional customer service for all members of the practice team. Module 1 reviews basic skills with the focus on paraprofessional communication within the practice. Skills presented include: Open ended questioning, reflective listening, sign-posting, empathy and non-verbal communication.

Objectives

Upon completion of this course, the learner will be able to:
1. Understand basic skills with the focus on paraprofessional communication within the practice.

2. Gain empathy and non-verbal communication.
Carol Barton, DVM And Christina Dougherty, VMD

Author Information Play Video Bio

Carol Barton, DVM And Christina Dougherty, VMD
on behalf of Zoetis, Veritas

Dr Barton graduated with Honors from Colorado State University with a Doctorate in Veterinary Medicine.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • AAVSB-Registry of Approved Continuing Education (RACE)
  • 0.00 Hours -
    Exam Attempts: 3
    -
    Exam Pass Rate: 70

Faculty and Disclosures

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:

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