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A Multi-Pronged Approach to Improve Provider Satisfaction

A Multi-Pronged Approach to Improve Provider Satisfaction

A Multi-Pronged Approach to Improve Provider Satisfaction

Thomas Selva and Bryan Bliven
Thomas Selva and Bryan Bliven
on behalf of Healthcare Information and Management Systems Society

$30.00 $ 30.00 $ 30.00

$30.00 $ 30.00 $ 30.00

$ 30.00 $ 30.00 $ 30.00
$ 30.00 $ 30.00 $ 30.00
Normal Price: $30.00 $30.00

Review:

Launch date: 13 Jun 2018

Expiry Date:

Last updated: 27 Jun 2018

Reference: 189829

Exam is embedded in the course
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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

At University of Missouri Health Care, IT leadership relies on a multi-pronged approach to improve provider satisfaction with the EHR. A combination of weekly rounding, annual surveys, research, funded physicians, and clinician-led governance plays a part in the execution of action plans to accomplish everything from improving documentation efficiencies to reducing readmissions. Overall satisfaction ratings of the annual survey increased 10% in 2016. The survey results also help to identify areas for focus in the coming year, and a cross-functional team of providers, educators, and IT develop an annual plan to improve the provider's experience with the EHR.

Objectives

Identify key components in a multi-pronged approach to positively impact provider satisfaction
On completion of this course, the learner will be able to identify key components in a multi-pronged approach to positively impact provider satisfaction.
Demonstrate the importance of provider EHR surveys
On completion of this course, the learner will be able to demonstrate the importance of provider EHR surveys.
Recognize the value of physician-funded positions on a EHR council
On completion of this course, the learner will be able to recognize the value of physician-funded positions on a EHR council.
Thomas Selva and Bryan Bliven

Author Information Play Video Bio

Thomas Selva and Bryan Bliven
on behalf of Healthcare Information and Management Systems Society

Thomas Selva, M.D., chief medical information officer for University of Missouri Health Care, also serves as the medical director of the Tiger Institute for Health Innovation. Selva received his medical degree from the University of Mississippi School of Medicine and completed residency training in pediatrics at the MU School of Medicine. A board-certified pediatrician, Selva joined MU in 1992. He is a Professor of Clinical Child Health at the MU School of Medicine and continues to practice pediatric medicine. Selva was recognized in 2015 by Healthcare IT News as a leader in health care information technology receiving the “Enhancing Patient Care Through IT Award. Additionally, he was part of the team at MU Health Care recognized by AHA and CHIME with the Transformational Leadership Award in 2016. Industry Memberships: CHIME FAAP – Fellow of the American Academy of Pediatrics Best Doctors in America – 2011-2012, 2009-2010, 2007-2008, 2005-2006, 2003-2004 and 2001-2002, William A. Altemeier III Excellence in Teaching Award, 2004; and the Medical Student Affairs Council Distinguished Teaching Award, 1992 and 1993.

Bryan Bliven is chief information officer at University of Missouri Health Care and Executive Director of Tiger Institute for Health Innovation. He is responsible for leveraging information technology as a strategic asset at MU Health Care. Bliven also has responsibility for Tiger Institute initiatives including Innovation, Research Collaboration, and Tiger Institute Health Alliance. Bliven’s leadership has resulted in many awards and successes, including the HIMSS Nicholas E. Davies Award of Excellence in 2015. MU Health Care reached HIMSS EMRAM Stage 7 across 5 inpatient facilities in November 2012 and 44 ambulatory clinics in 2013, with recertification in both venues in October 2016. MU Health Care has been named HealthCare’s Most Wired six consecutive years. Bliven was honored with the 2016 Transformational Leadership Award from CHIME and the American Hospital Association and was also named as a Top 50 Healthcare IT Expert by Health Data Management in both 2016 and 2017. Bryan received his MiS from University of Iowa Tippie College of Business, his Certificate in Healthcare IT strategic Leadership, Healthcare Information Technology from Harvard T.H. Chan School of Public Health and his MBA from University of Missouri-Columbia.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • Accreditation Council for Continuing Medical Education (ACCME)
  • 1.00 Credits
  • American Nurses Credentialing Center (ANCC)
  • 1.00 Hours

Faculty and Disclosures

Thomas Selva, MD

Thomas Selva, MD

Has no real or apparent conflicts of interest to report.
Bryan Bliven

Bryan Bliven

Has no real or apparent conflicts of interest to report.

Additional Contributors

Conflicts Declared

Conflicts of Interest declaration by Author:

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