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Customer Service Skills - Dealing with Unhappy Customers

Customer Service Skills - Dealing with Unhappy Customers

Customer Service Skills - Dealing with Unhappy Customers

Mr Hamza Shehade
Mr Hamza Shehade

$10.00 $ 10.00 $ 10.00

$10.00 $ 10.00 $ 10.00

$ 10.00 $ 10.00 $ 10.00
$ 10.00 $ 10.00 $ 10.00
Normal Price: $10.00 $10.00

Review:

Launch date: 23 Oct 2017
Expiry Date:

Last updated: 30 Oct 2017

Reference: 185029

This course is no longer available

Exam is embedded in the course
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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

This course intended not only for health care facilities, butt all institutions where services offered. You will learn how to turn a challenge into an opportunity.

Objectives

Upon session completion, you will be able to:
1. Recognize how to best deal with angry customer
2. Identify different customer service skills needed to lead and sort out difficult situations
3. Recognize how to be assertive and excel in dealing with customers
4. Recognize different tips to get out the best of customers
Mr Hamza Shehade

Author Information Play Video Bio

Mr Hamza Shehade

Rn, BSc, MSc, Staff Development Coordinator and Clinical Educator

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

Faculty and Disclosures

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Conflicts Declared

Conflicts of Interest declaration by Author:

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