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4 Essential Communication Strategies that Promote Patient Safety

4 Essential Communication Strategies that Promote Patient Safety

4 Essential Communication Strategies that Promote Patient Safety

Beth Boynton
Beth Boynton
on behalf of Pedagogy Incorporated

$20.00 $ 20.00 $ 20.00

$20.00 $ 20.00 $ 20.00

$ 20.00 $ 20.00 $ 20.00
$ 20.00 $ 20.00 $ 20.00
Normal Price: $20.00 $20.00

Review:

Launch date: 21 Sep 2017

Expiry Date:

Last updated: 12 Feb 2018

Reference: 184814

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Course Availability

This course is only available to trainees days after purchase. It would need to be repurchased by the trainee if not completed in the allotted time period. This course is no longer available. You will need to repurchase if you wish to take the course again.

Description

This instructional continuing education course is designed for nurses who are in direct care or middle management positions in hospitals; long-term care facilities, and other frontline in- and out-patient practice settings. Despite 15 years of national focus on improving patient safety outcomes, we continue to have staggering statistics involving preventable deaths, illnesses, and injuries that are due to medical errors. And because communication breakdowns and associated problems with inter-professional relationships have long been major contributors to these alarming problems it is imperative for nurses to develop skills and promote positive interpersonal dynamics. Respectful interactions and effective communication seem simple on paper, yet successful efforts to practice them in the field remain elusive. In this course, students will examine patient safety statistics and root cause analysis data in order to understand the scope of the problem and how persistent issues with communication and human dynamics are interfering with providing safe care. This foundation will provide the incentive to commit to exploring and practicing communication strategies that will help to solve them. A basic knowledge of assertiveness, listening, and emotional intelligence is required as students take a 'deeper dive' with Beth Boynton, RN, MS to develop their abilities to: set limits, delegate tasks, and give and receive constructive feedback.

Objectives

Upon completion of this course, the learner will be able to:
Objectives: Part I
1.Discuss how key reports by the Institute of Medicine (IOM) and various journals have highlighted serious and persistent issues in patient safety.
2.Explain how Root Cause Analysis of Sentinel Events provides incentive to develop and practice effective and respectful communication.
3.Identify communication skills associated with categories and subcategories of root causes of sentinel events using data from The Joint Commission.
4.Explain how basic understanding in assertiveness, listening, and emotional intelligence are key for setting limits, delegation, and giving and receiving constructive feedback.

Objectives: Part II

1.Differentiate effective and respectful limit setting in common situations in nursing practice.
2.Differentiate effective and respectful delegation of tasks in common situations in nursing practice.
3.Differentiate effective and respectful giving constructive feedback in common situations in nursing practice.
4.Differentiate effective and respectful receiving constructive feedback in common situations in nursing practice.
Beth Boynton

Author Information Play Video Bio

Beth Boynton
on behalf of Pedagogy Incorporated

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • California Board of Registered Nursing (CBRN)
  • 2.00 Hours
  • Georgia Board of Nursing
  • 2.00 Hours

Faculty and Disclosures

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Conflicts Declared

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